Intern Customer Experience (f/m/d)

To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry
Support the CX managers to review and optimize all customer communication materialsto align with our tone of voice ensuring they are clear, concise, and emotionally resonant
Create presentations of customer insights on a regular basis
Manage smaller projects on your own
Work with the large data sets in Excel, analyzing different KPIs and driving own conclusions with the use of graphs and charts
Create ongoing reports, analyzing survey results with deep understanding of customers’ preferences

WHO YOU ARE

Have advanced studies in economics, business or marketing
Have affinity for E-Commerce and Customer Centric Marketing
Analytical, very good Excel and advanced Powerpoint skills
Have distinct organizing ability, independence and team player mentality
Have a quick apprehension, proactivity and a hands-on mentality
Have attention to details and willingness to take over responsibilities
Have very good written and oral English skills, German is a plus

WHAT WE OFFER

Mobile office with up to 40% of your total contracted hours (job and position permitting)
12 days of vacation during your 6 month internship
A monthly gross salary of 2,080.00€ for voluntary internships, or a monthly gross salary of 1,000.00€ for mandatory internships
Discounted membership for selected sports platforms & gyms
Discounted travel card
Corporate Benefits Platform
Access to LinkedIn Learning
Individual support on mental health & well-being (e.g. compatibility work and family life)
Social Day

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

APPLY NOW »