Teamlead Personal Shopping & Client Relations (f/m/d)
WHAT YOU WILL DO
- Directly manage 5-8 Personal Shoppers
- Set the benchmark for sales and service standards for all customer facing teams at Mytheresa through the perception and performance of the Personal Shopping Team
- Optimise the potential of customer relationships to drive sales, migration and increase loyalty within high value customer segments
- Sustain year on year increase in team sales in line with business growth
- Motivate the teams through inspiring leadership and support
- Contribute to the creation of new tools to maximize your team’s performance and to improve customer experience. Champion these new tools once developed and ensure team buy-in for a successful roll out
- Build influential relationships with buying & merchandising teams to maximise commercial potential of customers. Provide regular feedback on customer demand to influence buying decisions
- Work closely with the CX team and other relevant departments to improve customer satisfaction
- Provide usable feedback to the Distribution Centre management on TC service levels, and work with them to define ways to continually improve customer satisfaction
- Work closely with the VP/Director/ Head of Personal Shopping and the other team leader within Personal Shopping to implement TC and Personal Services program activities
WHO YOU ARE
- Good analytical skills, ability to draw insights from sales reports
- Results-oriented leader with the proven ability to inspire sales due to outstanding service
- Natural leader and people-oriented with high energy and drive
- Confident decision maker
- A genuine interest in measuring and raising standards of customer service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to general needs and expectations
- A demonstrated customer centric approach with excellent service skills and relationship building ability
- An evident passion for and in-depth knowledge of luxury fashion and the fashion lifecycle is essential
- Excellent interpersonal and communication skills (both written and oral)
- Good command of Microsoft office suite, in particular Microsoft Excel
- Tech savvy
- Fluent in written and spoken English
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
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