Payment & Fraud Coordinator (f/m/d)
To support our Payment & Fraud team we are searching for a Payment & Fraud Coordinator (f/m/d) to be based in our Munich office.
WHAT YOU WILL DO
- Fraud check of orders and handling of all customer-related payments/refunds
- Monitoring and tracking of fraudulent orders, 2nd level support for payment-related requests
- International fraud management: identification, analysis and assessment of suspicious fraud patterns
- Chargeback/dispute handling and documentation
- Close collaboration with different departments involved in the process (e.g. Customer Care, Returns, Accounting and IT)
WHO YOU ARE
- Completed commercial education
- Minimum 2 years experience in payment, fraud or e-commerce and ideally with experience in processes and handling of chargebacks and disputes
- Understanding of processes and interests regarding international payment methods
- Individual initiative and hands-on mindset
- Reliability and foresighted thinking
- Enjoying teamwork and willingness to take responsibility
- Conscientiousness in the handling of customer data
- Very good level of English (spoken and written)
- Very good knowledge of MS Office
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Mobile office with up to 40% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Discounted travel card
- Access to LinkedIn Learning
- Individual support on mental health & well-being (e.g. compatibility work and family life)
- Social Day
- Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
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