Lead Clienteling and Top Customer Marketing (f/m/d)

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Lead Clienteling and Top Customer Marketing (f/m/d)

To support our Brand Marketing team we are searching for a Lead Clienteling and Top Customer Marketing (f/m/d) to be based in our Aschheim office.

WHAT YOU WILL DO

  • Drive and implement our vision of customer empathy across all customer groups starting with the top customers
  • Responsible to develop clienteling activations in close collaboration with Personal Shopping and Events Teams targeting especially top customers
  • Responsible for digital and physical top customer communication
  • Responsible to oversee KPIs for top customers in order to develop activities from it
  • Collaborate closely with our brand partners for special projects
  • Support the Personal Shopping Team in creating tools that help to serve the customer in a better way
  • Liaise closely with Customer Experience and CRM
  • Liaise closely with our subsidiaries in China and US
  • Analyze and evaluate the results and implement key learnings accordingly
  • Manage budgets and costs within agreed measures

WHO YOU ARE

  • Bachelor degree or equivalent (Masters preferred)
  • Minimum 5 years of work experience, preferred in the field of luxury goods / luxury hospitality and/or e-commerce
  • Strong understanding of customer needs and customer-centric thinking
  • Strong business sense and analytical understanding
  • Great team player, multi-tasker, creative thinker and be able to understand the art of serving the customer by having flawless attention to detail
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment
  • Result-oriented and operational – hands on mentality
  • Fluent in written and spoken English

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Our hiring process is fast and equal. For us, your skills and motivation matter, not your ethnical background, beliefs or gender identity.

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