Customer Care & Fashion Advisor – French (f/m/d) (Munich)

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Customer Care & Fashion Advisor – French (f/m/d) (Munich)

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – French (f/m/d) (Munich) to be based in our Munich office.

WHAT YOU WILL DO

  • Advisory and support services for our international premium clients concerning the order process
  • Answering customer requests (phone calls and e-mails)
  • Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
  • Continuous improvement of internal processes
  • Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE

  • Native verbal and written knowledge of French and excellent verbal and written knowledge of English to support our customer, additional languages would be considered a plus
  • First experience in the customer care or any other service oriented industry
  • Working computer skills required (MS-Office)
  • Conscientiousness when dealing with customer-data
  • Flexibility and ability to work under pressure, capacity for teamwork
  • Proactive, good organizational skills and time management

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card & shuttle service
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life)
  • Social Day
  • Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

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