Junior Claims Coordinator (f/m/d)


Junior Claims Coordinator (f/m/d)

Zur Unterstützung unseres Teams suchen wir eine_n Junior Claims Coordinator (f/m/d) für unser Logistikzentrum in Leipzig.


  • Correspondence with our international suppliers regarding the processing of complaints, including the evaluation of the goods
  • Close cooperation with our Incoming Goods and Buying Team as well as with Customer Care and Personal Shopper Team
  • Coordination of the exchanges of goods and returns of goods on commission
  • Creating of shipment and customs documents, packing the returns as well as controlling the reviewed returns
  • Processing of credit notes and replacement deliveries


  • Completed relevant commercial education
  • Very good knowledge in English and German, both written and spoken
  • Good communication skills with external partners, negotiating skills, discretion and diligence
  • Ability to concentrate, focus and working passionately aa well as loyality


  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Language & e-learning courses
  • Staff discount
  • Discounted meals
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Free local transport
  • Individual support on mental health & well-being


Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.