Client Support Manager (f/m/d)

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Client Support Manager (f/m/d)

To support our IT Client Support team we are searching for a Client Support Manager (f/m/d) to be based in our warehouse in Leipzig.

WHAT YOU WILL DO

  • Responsibility for the smooth functionality of the client landscape at our logistics site in Leipzig (Windows, MacOSX, iOS)
  • Working closely with the client management team at the Aschheim headquarters
  • Ensuring a successful onboarding experience for new employees
  • Managing and receiving more complex requests from other departments
  • Technical leadership and prioritization within the on-site team
  • Independent planning and implementation of internal projects in the IT area (also cross-departmental)
  • Process simplification, process optimization, process documentation

WHO YOU ARE

  • At least 3 years of professional experience in the field of IT administration / support
  • Good knowledge or qualification in the administration of Microsoft products
  • Knowledge of common notebook models in the business sector
  • First experience in Mobile Device Management solutions (MDM)
  • You find innovative solutions and like to help your colleagues with technical questions
  • Be a team player and enjoy your work and create a pleasant working atmosphere
  • Independent, reliable and accurate way of working
  • Very good written and spoken German, English is a plus

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Language & e-learning courses
  • Staff discount
  • Discounted meals
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Free local transport
  • Individual support on mental health & well-being (e.g. compatibility of work and family life)

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

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