Personal Shopper – North America (f/m/d)


Personal Shopper – North America (f/m/d)

To support our North America team we are searching for Personal Shopper based Texas.


  • Act as the point of contact and ambassador to Mytheresa’s top clients
  • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences
  • Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
  • Grow spend of existing clients – ideally ensure that sales leads are identified, prioritized and executed
  • Drive and participate in all acquisition opportunities
  • Create and implement new selling ideas to ensure sales targets are met
  • Implement an engagement program for new and existing customers who are part of VIP program.
  • Responsible for the Pre-Reservation four times a year
  • Responsible to update the preference sheet/ profile of the customers
  • Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
  • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers


  • 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
  • Proven record of being a self-starter
  • Be passionate about our customers – have a true service and ‘roll-up-the sleeves’ mentality
  • Love for fashion and technology
  • Enthusiastic, innovative and creative
  • Sales-driven
  • Fluent in written and spoken English and ideally one other language
  • Organized and detail oriented
  • Great communicator
  • The salary for this position is $68,000 / year.


  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Language & e-learning courses
  • Staff discount
  • Discounted membership for selected sports platforms & gyms
  • Individual support on mental health & well-being (e.g. compatibility work and family life)
  • Social Day
  • Employee Share Purchase Plan


Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.