Personal Shopper – North America (f/m/d)
To support our North America team we are searching for Personal Shopper based Texas.
WHAT YOU WILL DO
- Act as the point of contact and ambassador to Mytheresa’s top clients
- Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences
- Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
- Grow spend of existing clients – ideally ensure that sales leads are identified, prioritized and executed
- Drive and participate in all acquisition opportunities
- Create and implement new selling ideas to ensure sales targets are met
- Implement an engagement program for new and existing customers who are part of mytheresa.com VIP program.
- Responsible for the Pre-Reservation four times a year
- Responsible to update the preference sheet/ profile of the customers
- Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
- Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
WHO YOU ARE
- 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
- Proven record of being a self-starter
- Be passionate about our customers – have a true service and ‘roll-up-the sleeves’ mentality
- Love for fashion and technology
- Enthusiastic, innovative and creative
- Sales-driven
- Fluent in written and spoken English and ideally one other language
- Organized and detail oriented
- Great communicator
- The salary for this position is $68,000 / year.
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Language & e-learning courses
- Staff discount
- Discounted membership for selected sports platforms & gyms
- Individual support on mental health & well-being (e.g. compatibility work and family life)
- Social Day
- Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
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