Customer Care Specialist – German (f/m/d) (Munich)

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Customer Care Specialist – German (f/m/d) (Munich)

To support our Customer Care team we are searching for a Customer Care Specialist – German (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

  • Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
  • Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
  • Consistently meet the highest service and KPI standards of the department.
  • Establish and maintain relationships to build a portfolio of relevant customers.
  • Collaborate closely with Payments, Customs, Warehouse and Shipping.

WHO YOU ARE

  • Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
  • Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
  • Familiarity with customer communication and e-commerce-related technology.
  • Good computer skills, especially MS Office.
  • Conscientiousness when handling customer data.
  • Flexibility, resilience, and the ability to work as part of a team.
  • Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus.

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months
  • Training opportunities for development
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card & shuttle service
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life)
  • Social Day
  • Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

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